Returns & Exchanges

At LILY, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase isn't quite right, we are here to help you find the perfect fit or provide a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the unworn garments with original tags into the original packaging or a secure mailing bag.

• 3.
  Drop Off or Ship

  Print your prepaid shipping label, attach it to the package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.